Are you…

• Avoiding conversations you know you ought to have at work?
• Dealing with issues related to bullying and harrassment
• Wishing you could be more assertive and in control?
• Having problems giving negative feedback?
• Feeling anxious before a difficult conversation with difficult people relating to bullying and harassment?
• Thinking of what you "should have" said after the conversation is over?
• Wishing you had managed a conversation or an individual differently and had some policy in place to avoid such situations?
• Having trouble managing emotional bosses, customers, colleagues or employees?

Bullying and harassment in the workplace leads to increased levels of absence, staff turnover, and lower staff morale - ultimately reducing productivity. At this brief three-hour introductory workshop you will learn some very basic techniques to handle difficult conversations and difficult people with confidence, deal with problem employees including bullying and harassment in the workplace.

The workshop will cover the following:

• What is bullying and harassment?
• Considering different types of behaviours and ways in which discrimination might occur
• The legal aspects of bullying and harassment - including the protected characteristics within the Equality Act, other potential claims and liabilities of those involved
• Handling allegations of bullying and harassment - managing complaints both informally and formally
• Dealing with allegations of sexual harassment
• Working with an organization's procedures - including dignity at work, grievance and bullying and harassment policies
• Case studies and syndicate exercises

At the Dealing With Difficult People Workshop you will learn techniques and strategies that will allow you to handle difficult conversations and difficult people with skill and confidence. You will be engaged in practical and interactive exercises that will change the way you see and respond to difficult people and difficult situations. You will be given opportunities to practise learned skills in a variety of contexts so that the skills can become second nature. You will have the opportunity to complete a personality to determine your conflict management style.

Who Should Attend?

HR professionals and for those in senior roles who have responsibility for managing bullying and harassment and for anyone who has to deal with difficult people or difficult issues. Human resource managers, team leaders, managers, lawyers, educators, consultants, customer service representatives and people who negotiate will all benefit from this brief introductory workshop.

Organizational Benefits

• Minimize the loss of productivity and morale caused by interactions that were handled badly or conflicts that were avoided and allowed to fester
• Learn about implementing dispute resolution systems in the workplace
• Achieve more effective interaction among employees
• Maintain and repair workplace relationships
• Deal with problem employees in new and helpful ways
• Improve the ability of your staff to manage and lead others effectively
• Inject confidence in your staff by providing them the tools and ability to have difficult conversations productively
• Make your customers feel like partner