LEARNING OVERVIEW

Every day in our workplace, individual's needs, wants or expectations, are different. Such differences become conflict situations, which can lead to many unpleasant situations that can be harmful to an organization such as strained relationships, stress, and loss of productivity, injury and high turnover of employees.

Resolving conflict in the workplace can be a challenging process for HR professionals or managers. Successfully handling conflict and resolving workplace disputes can have multiple advantages for business performance – improved employee relationships, enhanced productivity and decreasing levels of absenteeism are all positive outcomes of effective dispute management. Hence, effective conflict management and mediation is regarded as a core capability for both HR professionals and line managers.

This introductory workshop is designed to give HR practitioners, managers or supervisors the knowledge of what causes and promote conflicts, how to resolve conflicts and turn into a positive situation that will be an asset to the organization.

LEARNING OBJECTIVES

• • Understand what are the conflicts and the different types
• • Describe the causes of conflict and the different modes
• • Apply techniques to resolve conflicts
• • Apply mediation techniques to resolve issues

LEARNING OUTLINE

• • Conflict Management Concept
• • Types and causes of Conflict
• • Individual Conflict Handling Styles
• • Mediation Approach

WHO WILL BENEFIT?

HR, managers, supervisors, team leaders, or anyone who is or will be managing teams or individuals.