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Join EuroCham's workshop to gain insights about Experience Management
LEARNING OVERVIEW
This workshop will provide you with the knowledge needed to understand Experience Management. We will focus on Customer and Employee Experience, explain why is it so important and give you a structured approach how to measure, manage and excel both for your customers and employees.
LEARNING OBJECTIVES
· Understand what is Customer & Employee Experience
· Understand how to measure Customer & Employee Experience
· Which steps to take to win fans and engaged employees
LEARNING OUTLINE
- Why is experience management now?
- Experience vs. service happiness
- How to measure customer experience
- How to measure employee experience
- Experience management cycle
WHO WILL BENEFIT?
Everybody who deeply cares about customer and employees and would like to know how to stay closer to their experience with your company and how to systematically improve it.
Speakers
Carsten Ley
Founder, CX & Agile / Project Consultant of Asia PMO
Carsten has extensive international management career in business consulting, project leadership, customer experience and change management in Europe, Latin-America and South East Asia. He lived the last 8 years in Vietnam & Myanmar working for the consumer sector in E-commerce & Finance running projects to simplify and excel value propositions, operational excellence & customer services.
He supported clients to measure their customers experience, to implement experience management cycles for continuous improvements for customers & employees. He further consults clients on Project, Agile Management & OKRs to empower clients to succeed in fast-changing environments and fast-changing markets.
He is an accomplished PMI certified project management trainer and an experienced speaker / event hosts for start-up, customer / employee experience and PMI conferences.
Agenda
8
30AM
-
9
00AM
9
00AM
-
11
00AM
Training: Experience Management
Carsten Ley11
00AM
-
11
30AM
Q&A session
Carsten LeyTraining: Experience Management
Speakers
Carsten Ley
Founder, CX & Agile / Project Consultant of Asia PMOCarsten has extensive international management career in business consulting, project leadership, customer experience and change management in Europe, Latin-America and South East Asia. He lived the last 8 years in Vietnam & Myanmar working for the consumer sector in E-commerce & Finance running projects to simplify and excel value propositions, operational excellence & customer services.
He supported clients to measure their customers experience, to implement experience management cycles for continuous improvements for customers & employees. He further consults clients on Project, Agile Management & OKRs to empower clients to succeed in fast-changing environments and fast-changing markets.
He is an accomplished PMI certified project management trainer and an experienced speaker / event hosts for start-up, customer / employee experience and PMI conferences.
Q&A session
Speakers
Carsten Ley
Founder, CX & Agile / Project Consultant of Asia PMOCarsten has extensive international management career in business consulting, project leadership, customer experience and change management in Europe, Latin-America and South East Asia. He lived the last 8 years in Vietnam & Myanmar working for the consumer sector in E-commerce & Finance running projects to simplify and excel value propositions, operational excellence & customer services.
He supported clients to measure their customers experience, to implement experience management cycles for continuous improvements for customers & employees. He further consults clients on Project, Agile Management & OKRs to empower clients to succeed in fast-changing environments and fast-changing markets.
He is an accomplished PMI certified project management trainer and an experienced speaker / event hosts for start-up, customer / employee experience and PMI conferences.
Tickets
MEMBER PRICE | BANK TRANSFER PAYMENT
₫400,000
Standard Price
Buy TicketINCLUDES BREAKFAST
Pre-registration is required
Kindly note that reservation will be based on "first come - first served basis" and need to be made 24 hours prior to the eventMEMBER PRICE | ON-SITE CASH PAYMENT
₫400,000
Door Price
Buy TicketINCLUDES BREAKFAST
Pre-registration is required
Kindly note that reservation will be based on "first come - first served basis" and need to be made 24 hours prior to the eventNON-MEMBER PRICE | BANK TRANSFER PAYMENT
₫600,000
Standard Price
Buy TicketINCLUDES BREAKFAST
Pre-registration is required
Kindly note that reservation will be based on "first come - first served basis" and need to be made 24 hours prior to the eventNON-MEMBER PRICE | ON-SITE CASH PAYMENT
₫600,000
Door Price
Buy TicketINCLUDES BREAKFAST
Pre-registration is required
Kindly note that reservation will be based on "first come - first served basis" and need to be made 24 hours prior to the eventEVENT VOUCHER
Complimentary
Standard Price
Reserve Ticket- Only EuroCham Corporate Partners can use Event Voucher to attend the event free of charge.
- Pre-registration is required
- Please present event voucher to event teams
Kindly note that reservation will be based on "first come - first served basis" and need to be made 24 hours prior to the event
Sponsors and Partners
Platinum Corporate Partners
Gold Premium
Gold Corporate Partners
Silver Corporate Partners
Premium Service Partners
Contact
MORE INFORMATION:
Ms. Nhung | nhung@eurochamvn.org or calling 028 3827 2715 - Ext:126
MORE INFORMATION:
Ms. Hong Anh| eventsupport@eurochamvn.org or calling 028 3827 2715 - Ext: 101